Privacy Policy

Last updated: September 2026

This policy explains how Velora Mobile Valet ("we") collects, uses and protects your personal information. Velora Mobile Valet is a fictional demonstration business; this policy is provided for demonstration purposes.

1. Personal data we collect

When you book a service or contact us, we may collect: your name, email address, phone number, address and postcode, and details about your vehicle (registration, make, model, colour, type). We also collect any notes you provide about the vehicle or service.

2. How we use your information

We use your information to: provide the services you've requested; arrange and confirm appointments; communicate with you about your booking; respond to enquiries; and maintain records of work carried out.

3. Legal basis

We process your personal data on the basis of taking steps to provide a service you've requested (contract), and our legitimate interest in operating the business and communicating with customers.

4. Data retention

We retain booking and enquiry records for as long as reasonably necessary to provide our services and meet any legal or accounting requirements, then delete or anonymise them.

5. Your rights

Under UK GDPR you have rights including access to your data, correction, erasure, and the right to object to processing. To exercise any right, contact us at hello@veloramobilevalet.co.uk.

6. Cookies

This website does not use tracking cookies beyond what is strictly necessary for the platform to function. Any analytics or third-party services are configured to operate within applicable rules.

7. Third-party services

We use third-party services to process bookings, contact form submissions and communications. These providers process data on our behalf and under their own applicable terms.

8. Data security

We take reasonable measures to protect your personal data against unauthorised access, loss or misuse. No method of transmission or storage is completely secure.

9. Contact

For privacy questions or requests, contact hello@veloramobilevalet.co.uk or 0121 555 0148.