Terms & Conditions

Last updated: September 2026

1. About these terms

These terms govern the mobile valeting and detailing services provided by Velora Mobile Valet ("we", "us"). By booking a service or submitting an enquiry, you agree to these terms. Velora Mobile Valet is a fictional demonstration business.

2. Bookings & availability

Appointment times are subject to availability and are confirmed by us. We reserve the right to decline or reschedule a booking. Estimated prices shown online are estimates only; the final price is confirmed before work begins and may differ if the vehicle condition varies substantially from the information provided.

3. Pricing

Prices are based on the service selected, vehicle size, condition and any extras. Surcharges may apply for severe staining, pet hair, mould, biohazard contamination or excessive soiling. Any additional charge is confirmed before work begins.

4. Cancellations & rescheduling

If you need to cancel or reschedule, please contact us as early as possible. Cancellations within 24 hours of the appointment may be subject to a charge. We reserve the right to reschedule due to weather or circumstances beyond our control.

5. Access & site requirements

You must provide safe access to the vehicle and its keys. We may decline or limit a service where access, space or conditions make it unsafe or impractical to carry out the work to our standard.

6. Vehicle condition

We take care to use safe, professional methods. We are not liable for pre-existing damage, defects, or issues that cannot be reasonably identified before work begins. Paint correction and ceramic coating results depend on paint condition and are assessed before work commences.

7. Contact

For any questions about these terms, contact us at hello@veloramobilevalet.co.uk or 0121 555 0148.